diff --git a/buyer/src/components/mixes/talkIm.vue b/buyer/src/components/mixes/talkIm.vue
index 7087e688..f15a3939 100644
--- a/buyer/src/components/mixes/talkIm.vue
+++ b/buyer/src/components/mixes/talkIm.vue
@@ -3,7 +3,7 @@
 </template>
 
 <script>
-import { Message } from "@/utils/message";
+import { Modal } from "@/utils/message";
 import { getIMDetail } from "@/api/common";
 import Storage from "@/plugins/storage";
 import { getMemberMsg } from "@/api/login";
@@ -15,28 +15,52 @@ export default {
     };
   },
   methods: {
+    promptLogin() {
+      Modal.confirm({
+        title: "温馨提示",
+        content: "请登录后执行此操作",
+        okText: "立即登录",
+        cancelText: "取消",
+        onOk: () => {
+          this.$router.push({
+            path: "/login",
+            query: {
+              rePath: this.$route.path,
+              query: JSON.stringify(this.$route.query || {}),
+            },
+          });
+        },
+      });
+    },
     // 跳转im客服
     async IMService(id, goodsId, skuId) {
+      if (!Storage.getItem("accessToken")) {
+        this.promptLogin();
+        return;
+      }
 
-      // 获取访问Token
-      let accessToken = Storage.getItem("accessToken");
-      await this.getIMDetailMethods();
-      const userInfo = await getMemberMsg();
-      if (userInfo.success) {
-        //携带商品Id,在IM可以发送商品信息
-        if(goodsId && skuId){
-          window.open(
-            this.IMLink + "?token=" + accessToken + "&id=" + (id || this.storeMsg.storeId) + "&goodsId=" + goodsId + "&skuId=" + skuId
-          );
-        }else{
-          window.open(
-            this.IMLink + "?token=" + accessToken + "&id=" + (id || this.storeMsg.storeId)
-          );
+      try {
+        await this.getIMDetailMethods();
+        const userInfo = await getMemberMsg();
+        if (!userInfo.success) {
+          this.promptLogin();
+          return;
         }
 
-      } else {
-        Message.error("请登录后再联系客服");
-        return;
+        const accessToken = Storage.getItem("accessToken");
+        const storeId = id || this.storeMsg?.storeId;
+        const baseUrl = `${this.IMLink}?token=${accessToken}&id=${storeId}`;
+
+        if (goodsId && skuId) {
+          window.open(`${baseUrl}&goodsId=${goodsId}&skuId=${skuId}`);
+        } else {
+          window.open(baseUrl);
+        }
+      } catch {
+        // token 过期等场景由 request 拦截器处理；未登录时避免未捕获异常
+        if (!Storage.getItem("accessToken")) {
+          this.promptLogin();
+        }
       }
     },
     // 获取im信息
diff --git a/buyer/src/pages/Cart.vue b/buyer/src/pages/Cart.vue
index 88e98398..98b5b567 100644
--- a/buyer/src/pages/Cart.vue
+++ b/buyer/src/pages/Cart.vue
@@ -284,7 +284,7 @@ export default {
     // 跳转店铺首页
     goShopPage(id) {
       let routeUrl = this.$router.resolve({
-        path: "/Merchant",
+        path: "/merchant",
         query: { id },
       });
       window.open(routeUrl.href, "_blank");
diff --git a/buyer/src/pages/home/memberCenter/Favorites.vue b/buyer/src/pages/home/memberCenter/Favorites.vue
index 2d856960..d7a7221a 100644
--- a/buyer/src/pages/home/memberCenter/Favorites.vue
+++ b/buyer/src/pages/home/memberCenter/Favorites.vue
@@ -177,7 +177,7 @@ export default {
       let url
       if (this.params.type === 'STORE') {
         url = this.$router.resolve({
-          path: '/Merchant',
+          path: '/merchant',
           query: { 'id': storeId }
         })
       } else {
diff --git a/buyer/src/pages/home/orderCenter/AfterSale.vue b/buyer/src/pages/home/orderCenter/AfterSale.vue
index fa00fccf..ab04e5ee 100644
--- a/buyer/src/pages/home/orderCenter/AfterSale.vue
+++ b/buyer/src/pages/home/orderCenter/AfterSale.vue
@@ -198,7 +198,7 @@ export default {
     // 跳转店铺首页
     shopPage(id) {
       let routeUrl = this.$router.resolve({
-        path: '/Merchant',
+        path: '/merchant',
         query: {id: id}
       });
       window.open(routeUrl.href, '_blank');
diff --git a/buyer/src/pages/home/orderCenter/MyOrder.vue b/buyer/src/pages/home/orderCenter/MyOrder.vue
index 09cc3c15..79b5f296 100644
--- a/buyer/src/pages/home/orderCenter/MyOrder.vue
+++ b/buyer/src/pages/home/orderCenter/MyOrder.vue
@@ -265,7 +265,7 @@ export default {
     // 跳转店铺首页
     shopPage (id) {
       let routeUrl = this.$router.resolve({
-        path: '/Merchant',
+        path: '/merchant',
         query: { id: id }
       });
       window.open(routeUrl.href, '_blank');
diff --git a/buyer/src/pages/home/orderCenter/OrderDetail.vue b/buyer/src/pages/home/orderCenter/OrderDetail.vue
index c1ab0d55..7389b04a 100644
--- a/buyer/src/pages/home/orderCenter/OrderDetail.vue
+++ b/buyer/src/pages/home/orderCenter/OrderDetail.vue
@@ -424,7 +424,7 @@ export default {
     // 跳转店铺首页
     shopPage(id) {
       let routeUrl = this.$router.resolve({
-        path: "/Merchant",
+        path: "/merchant",
         query: { id: id },
       });
       window.open(routeUrl.href, "_blank");
diff --git a/buyer/src/pages/home/userCenter/MyTracks.vue b/buyer/src/pages/home/userCenter/MyTracks.vue
index ac4b3408..e2fb3bfa 100644
--- a/buyer/src/pages/home/userCenter/MyTracks.vue
+++ b/buyer/src/pages/home/userCenter/MyTracks.vue
@@ -71,7 +71,7 @@ export default {
     // 跳转店铺首页
     shopPage(id) {
       let routeUrl = this.$router.resolve({
-        path: "/Merchant",
+        path: "/merchant",
         query: { id: id },
       });
       window.open(routeUrl.href, "_blank");
diff --git a/buyer/src/pages/payment/Pay.vue b/buyer/src/pages/payment/Pay.vue
index 8866156c..81cf558e 100644
--- a/buyer/src/pages/payment/Pay.vue
+++ b/buyer/src/pages/payment/Pay.vue
@@ -794,7 +794,7 @@ export default {
     // 跳转店铺首页
     goShopPage(id) {
       let routeUrl = this.$router.resolve({
-        path: "/Merchant",
+        path: "/merchant",
         query: { id: id },
       });
       window.open(routeUrl.href, "_blank");
diff --git a/im/src/api/user.js b/im/src/api/user.js
index 44ef3fd8..40121f2e 100644
--- a/im/src/api/user.js
+++ b/im/src/api/user.js
@@ -17,31 +17,35 @@ export const ServeGetUserDetail = (memberId) => {
 };
 
 // 获取店铺相关设置信息
-export const ServeGetStoreDetail = (storeId) => {
-  return get(`${config.BASE_BUYER}/buyer/store/store/store/${storeId}`);
+export const ServeGetStoreDetail = (storeId, options = {}) => {
+  return get(`${config.BASE_BUYER}/buyer/store/store/store/${storeId}`, {}, options);
 };
 
 // 获取用户历史足迹
-export const ServeGetFootPrint = (params) => {
-  return get(`${config.BASE_BUYER}/buyer/member/footprint`, params);
+export const ServeGetFootPrint = (params, options = {}) => {
+  return get(`${config.BASE_BUYER}/buyer/member/footprint`, params, options);
 };
 
 // 商家获取用户历史足迹
-export const ServeStoreGetFootPrint = (params) => {
-  return get(`${config.BASE_SELLER}/store/member/footprint`, params);
+export const ServeStoreGetFootPrint = (params, options = {}) => {
+  return get(`${config.BASE_SELLER}/store/member/footprint`, params, options);
 };
 
 // 获取用户订单列表信息
-export const ServeGetOrderPrint = (params) => {
-  return get(`${config.BASE_BUYER}/buyer/order/order`, params);
+export const ServeGetOrderPrint = (params, options = {}) => {
+  return get(`${config.BASE_BUYER}/buyer/order/order`, params, options);
 };
 
 // 商家获取用户订单列表信息
-export const ServeStoreGetOrderPrint = (params) => {
-  return get(`${config.BASE_SELLER}/store/order/order`, params);
+export const ServeStoreGetOrderPrint = (params, options = {}) => {
+  return get(`${config.BASE_SELLER}/store/order/order`, params, options);
 };
 
 // 获取商品信息
-export const ServeGetGoodsDetail = (data) => {
-  return get(`${config.BASE_BUYER}/buyer/goods/goods/sku/${data.goodsId}/${data.skuId}`);
+export const ServeGetGoodsDetail = (data, options = {}) => {
+  return get(
+    `${config.BASE_BUYER}/buyer/goods/goods/sku/${data.goodsId}/${data.skuId}`,
+    {},
+    options
+  );
 };
diff --git a/im/src/components/chat/panel/OtherLink.vue b/im/src/components/chat/panel/OtherLink.vue
index 6b1e909b..53a69788 100644
--- a/im/src/components/chat/panel/OtherLink.vue
+++ b/im/src/components/chat/panel/OtherLink.vue
@@ -17,17 +17,29 @@
 </template>
 
 <script>
-import { ServeGetStoreDetail, ServeGetUserDetail, ServeGetFootPrint, ServeGetOrderPrint, ServeGetGoodsDetail, ServeStoreGetFootPrint,ServeStoreGetOrderPrint } from '@/api/user'
+import {
+  ServeGetStoreDetail,
+  ServeGetFootPrint,
+  ServeGetOrderPrint,
+  ServeGetGoodsDetail,
+  ServeStoreGetFootPrint,
+  ServeStoreGetOrderPrint,
+} from "@/api/user";
 import StoreDetail from "@/components/chat/panel/template/storeDetail.vue";
 import FootPrint from "@/components/chat/panel/template/footPrint.vue";
 import GoodsLink from "@/components/chat/panel/template/goodsLink.vue";
 import SocketInstance from "@/im-server/socket-instance";
 import { mapState, mapGetters } from "vuex";
+import { getToken } from "@/utils/auth";
+import { isBuyerImMode } from "@/utils/im-mode";
+
+const SIDE_REQUEST_OPTIONS = { skipAuthDialog: true };
+
 export default {
   components: {
     StoreDetail,
     FootPrint,
-    GoodsLink
+    GoodsLink,
   },
   props: {
     toUser: {
@@ -36,7 +48,7 @@ export default {
     },
     id: {
       type: String,
-      default: '',
+      default: "",
     },
     goodsParams: {
       type: Object,
@@ -48,167 +60,173 @@ export default {
     ...mapState({
       index_name: (state) => state.dialogue.index_name,
     }),
+    isBuyerImMode() {
+      return isBuyerImMode(this.$route);
+    },
   },
-  watch:{
-    toUser(){
-      localStorage.setItem('storeFlag', this.toUser.storeFlag)
-      this.footPrintList = []
-      this.orderPrintList = []
-      this.footPrintParams.pageNumber = 1
+  watch: {
+    toUser() {
+      this.syncStoreFlagCache();
+      this.resetSidePanelData();
       if (this.toUser.storeFlag) {
-        this.getStoreDetail()
-      } 
-      // else {
-      //   this.getMemberDetail()
-      // }
-      this.getFootPrint()
-      if (this.goodsParams && this.toUser.storeFlag == true) {
-        this.getGoodsDetail()
+        this.getStoreDetail();
       }
-    }
+      this.getFootPrint();
+      if (this.goodsParams && this.toUser.storeFlag) {
+        this.getGoodsDetail();
+      }
+    },
   },
-  data () {
+  data() {
     return {
-      activeName: 'history',
-      storeInfo: {}, //店铺信息
-      memberInfo: {}, //会员信息
+      activeName: "history",
+      storeInfo: {},
+      memberInfo: {},
       footPrintParams: {
         pageSize: 20,
         pageNumber: 1,
-        memberId: '',
-        storeId: '',
+        memberId: "",
+        storeId: "",
       },
       goodsDetail: {},
-      footPrintList: [], // 商品
-      orderPrintList: []// 订单
-    }
+      footPrintList: [],
+      orderPrintList: [],
+    };
   },
-  mounted () {
-    localStorage.setItem('storeFlag', this.toUser.storeFlag)
+  mounted() {
+    this.syncStoreFlagCache();
     if (this.toUser.storeFlag) {
-      this.getStoreDetail()
-    } 
-    // else {
-    //   this.getMemberDetail()
-    // }
-    this.getFootPrint()
-    if (this.goodsParams && this.toUser.storeFlag == true) {
-      this.getGoodsDetail()
+      this.getStoreDetail();
+    }
+    this.getFootPrint();
+    if (this.goodsParams && this.toUser.storeFlag) {
+      this.getGoodsDetail();
     }
   },
   methods: {
-    getStoreDetail () {
-      ServeGetStoreDetail(this.toUser.userId).then(res => {
-        if (res.success) {
-          this.storeInfo = res.result
-        }
-      })
+    syncStoreFlagCache() {
+      localStorage.setItem(
+        "storeFlag",
+        this.isBuyerImMode ? "true" : "false"
+      );
     },
-    loadMoreFootPrint (e) {
-      //触底再次调接口
-      this.footPrintParams.pageNumber++
-      this.getFootPrint()
+    resetSidePanelData() {
+      this.footPrintList = [];
+      this.orderPrintList = [];
+      this.footPrintParams.pageNumber = 1;
     },
-    handleClick () { },
-    // getMemberDetail () {
-    //   ServeGetUserDetail(this.toUser.userId).then(res => {
-    //     if (res.success) {
-    //       this.memberInfo = res.result
-    //     }
-    //   })
-    // },
-    getGoodsDetail () {
-      // 检查必要参数是否存在
+    getStoreDetail() {
+      ServeGetStoreDetail(this.toUser.userId, SIDE_REQUEST_OPTIONS)
+        .then((res) => {
+          if (res.success) {
+            this.storeInfo = res.result;
+          }
+        })
+        .catch(() => {});
+    },
+    loadMoreFootPrint() {
+      this.footPrintParams.pageNumber++;
+      this.getFootPrint();
+    },
+    handleClick() {},
+    getGoodsDetail() {
       if (!this.toUser.storeFlag) {
-        return
+        return;
       }
-      
       if (!this.goodsParams || !this.goodsParams.goodsId) {
-        console.warn('getGoodsDetail: goodsParams 或 goodsId 参数缺失')
-        return
+        return;
       }
-
-      ServeGetGoodsDetail(this.goodsParams).then(res => {
-        if (res.success) {
-          this.goodsDetail = res.result.data
-        }
-      }).catch(error => {
-        console.error('获取商品详情失败:', error)
-      })
+      ServeGetGoodsDetail(this.goodsParams, SIDE_REQUEST_OPTIONS)
+        .then((res) => {
+          if (res.success) {
+            this.goodsDetail = res.result.data;
+          }
+        })
+        .catch(() => {});
+    },
+    normalizeFootPrintRecords(records = []) {
+      const goodsId = this.goodsParams?.goodsId;
+      return records
+        .filter((item) => item != null)
+        .filter((item) => !goodsId || item.goodsId !== goodsId)
+        .map((item) => ({
+          ...item,
+          btnHide: localStorage.getItem(item.goodsId) ? 0 : 1,
+        }));
+    },
+    normalizeOrderRecords(records = []) {
+      return records.map((item) => ({
+        ...item,
+        btnHide: 1,
+      }));
     },
     getFootPrint() {
-      if (this.toUser.storeFlag) {
-        this.footPrintParams.memberId = this.id
-        this.footPrintParams.storeId = this.toUser.userId
-        ServeGetFootPrint(this.footPrintParams).then(res => {
-          res.result.records=res.result.records.filter((item)=>{
-            return item!=null
-          })
-          res.result.records.forEach((item, index) => {
-            if (localStorage.getItem(item.goodsId)) {
-              item.btnHide = 0
-            } else {
-              item.btnHide = 1
-            }
-            if (item.goodsId === this.goodsParams.goodsId) {
-              res.result.records.splice(index, 1)
-            }
-          });         
-          this.footPrintList.push(...res.result.records)
-        })
-        // 订单列表
-        ServeGetOrderPrint(this.footPrintParams).then((res) => {
-          if (res.code == 200) {
-            res.result.records.forEach((item) => {
-              this.orderPrintList.push({
-                ...item,
-                btnHide: 1
-              })
-            })
-          }
-        })
+      if (!getToken()) {
+        return;
+      }
+      if (!this.toUser?.userId || !this.id) {
+        return;
+      }
+
+      if (this.isBuyerImMode) {
+        this.footPrintParams.memberId = this.id;
+        this.footPrintParams.storeId = this.toUser.userId;
+        this.fetchBuyerSideData();
       } else {
-        this.footPrintParams.memberId = this.toUser.userId
-        this.footPrintParams.storeId = this.id
-        ServeStoreGetFootPrint(this.footPrintParams).then(res => {
-          res.result.records=res.result.records.filter((item)=>{
-            return item!=null
-          })
-          res.result.records.forEach((item, index) => {
-            if (localStorage.getItem(item.goodsId)) {
-              item.btnHide = 0
-            } else {
-              item.btnHide = 1
-            }
-            if (item.goodsId === this.goodsParams.goodsId) {
-              res.result.records.splice(index, 1)
-            }
-          });
-          this.footPrintList.push(...res.result.records)
-        })
-        ServeStoreGetOrderPrint(this.footPrintParams).then((res) => {
-          if (res.code == 200) {
-            res.result.records.forEach((item) => {
-              this.orderPrintList.push({
-                ...item,
-                btnHide: 1
-              })
-            })
-          }
-        })
+        this.footPrintParams.memberId = this.toUser.userId;
+        this.footPrintParams.storeId = this.id;
+        this.fetchStoreSideData();
       }
     },
+    fetchBuyerSideData() {
+      ServeGetFootPrint(this.footPrintParams, SIDE_REQUEST_OPTIONS)
+        .then((res) => {
+          if (res?.result?.records) {
+            this.footPrintList.push(
+              ...this.normalizeFootPrintRecords(res.result.records)
+            );
+          }
+        })
+        .catch(() => {});
 
-    // 发送消息回调事件
-    submitSendMessage (record, context, messageType) {
+      ServeGetOrderPrint(this.footPrintParams, SIDE_REQUEST_OPTIONS)
+        .then((res) => {
+          if (res?.code === 200 && res?.result?.records) {
+            this.orderPrintList.push(
+              ...this.normalizeOrderRecords(res.result.records)
+            );
+          }
+        })
+        .catch(() => {});
+    },
+    fetchStoreSideData() {
+      ServeStoreGetFootPrint(this.footPrintParams, SIDE_REQUEST_OPTIONS)
+        .then((res) => {
+          if (res?.result?.records) {
+            this.footPrintList.push(
+              ...this.normalizeFootPrintRecords(res.result.records)
+            );
+          }
+        })
+        .catch(() => {});
+
+      ServeStoreGetOrderPrint(this.footPrintParams, SIDE_REQUEST_OPTIONS)
+        .then((res) => {
+          if (res?.code === 200 && res?.result?.records) {
+            this.orderPrintList.push(
+              ...this.normalizeOrderRecords(res.result.records)
+            );
+          }
+        })
+        .catch(() => {});
+    },
+
+    submitSendMessage(record, context, messageType) {
       SocketInstance.emit("event_talk", record);
       this.$store.commit("UPDATE_TALK_ITEM", {
         index_name: this.index_name,
         draft_text: "",
       });
-      /**
-       * 插入数据
-       */
       const insterChat = {
         createTime: this.formateDateAndTimeToString(new Date()),
         fromUser: this.id,
@@ -219,11 +237,8 @@ export default {
         float: "right",
       };
 
-      // 插入对话记录
       this.$store.commit("PUSH_DIALOGUE", insterChat);
-      // 获取聊天面板元素节点
       let el = document.getElementById("lumenChatPanel");
-      // 判断的滚动条是否在底部
       let isBottom =
         Math.ceil(el.scrollTop) + el.clientHeight >= el.scrollHeight;
 
@@ -233,14 +248,13 @@ export default {
         });
       } else {
         this.$store.commit("SET_TLAK_UNREAD_MESSAGE", {
-          content: content,
+          content: context,
           nickname: record.name,
         });
       }
-
     },
 
-    formateDateAndTimeToString (date) {
+    formateDateAndTimeToString(date) {
       var hours = date.getHours();
       var mins = date.getMinutes();
       var secs = date.getSeconds();
@@ -254,7 +268,7 @@ export default {
       );
     },
 
-    formatDateToString (date) {
+    formatDateToString(date) {
       var year = date.getFullYear();
       var month = date.getMonth() + 1;
       var day = date.getDate();
@@ -262,15 +276,11 @@ export default {
       if (day < 10) day = "0" + day;
       return year + "-" + month + "-" + day;
     },
-  }
-}
-
+  },
+};
 </script>
 
 <style scoped lang="less">
-// :deep(.el-tabs__nav.is-top ) {
-// }
-
 :deep(.el-tabs__nav ) {
   height: 60px;
   line-height: 60px;
diff --git a/im/src/components/chat/panel/TalkPanel.vue b/im/src/components/chat/panel/TalkPanel.vue
index f0328d34..96734750 100644
--- a/im/src/components/chat/panel/TalkPanel.vue
+++ b/im/src/components/chat/panel/TalkPanel.vue
@@ -284,6 +284,9 @@ export default {
 
       // 置底按钮是否显示
       tipsBoard: false,
+
+      // 防止并发请求导致 loading 状态错乱
+      recordsRequestId: 0,
     };
   },
 
@@ -301,22 +304,15 @@ export default {
     }),
   },
   watch: {
-    // 监听面板传递参数
-    params () {
-      this.loadRecord.minRecord = 0;
-      this.tipsBoard = false;
-      this.multiSelect = {
-        isOpen: false,
-        items: [],
-        mode: 0,
-      };
-      this.loadChatRecords();
-
+    // 监听面板传递参数（含首次挂载）
+    params: {
+      handler () {
+        this.resetRecordState();
+        this.loadChatRecords();
+      },
+      immediate: true,
     },
   },
-  mounted () {
-    this.loadChatRecords();
-  },
   methods: {
     parseTime,
     sendTime: formatTime,
@@ -496,27 +492,49 @@ export default {
 
 
 
+    resetRecordState () {
+      this.loadRecord.minRecord = 0;
+      this.loadRecord.pageNumber = 0;
+      this.tipsBoard = false;
+      this.multiSelect = {
+        isOpen: false,
+        items: [],
+        mode: 0,
+      };
+    },
+
     // 加载用户聊天详情信息
     loadChatRecords () {
-      if (this.loadRecord.pageNumber === 0 || this.params.clickFlag) {
-        this.loadRecord.pageNumber = 1
-        this.params.clickFlag = false
-      } else {
-        this.loadRecord.pageNumber = this.loadRecord.pageNumber + 1
+      if (!this.params.talkId) {
+        this.loadRecord.status = 2;
+        return;
       }
+
+      const isFirstPage = this.loadRecord.pageNumber === 0;
+      if (isFirstPage) {
+        this.loadRecord.pageNumber = 1;
+      } else {
+        this.loadRecord.pageNumber = this.loadRecord.pageNumber + 1;
+      }
+
       const user_id = this.id;
       const data = {
         pageNumber: this.loadRecord.pageNumber,
-        pageSize: this.loadChatRecords.pageSize,
+        pageSize: this.loadRecord.pageSize,
         talkId: this.params.talkId,
       };
       this.loadRecord.status = 0;
 
-      let el = document.getElementById('lumenChatPanel')
-      let scrollHeight = el.scrollHeight
+      const requestId = ++this.recordsRequestId;
+      let el = document.getElementById('lumenChatPanel');
+      let scrollHeight = el ? el.scrollHeight : 0;
+
       ServeTalkRecords(data).then((res) => {
-        // 防止点击切换过快消息返回延迟，导致信息错误
-        // console.log("读取历史数据", res);
+        if (requestId !== this.recordsRequestId) return;
+        if (res.code !== 200 || !Array.isArray(res.result)) {
+          this.loadRecord.status = 2;
+          return;
+        }
         const records = res.result.map((item) => {
           let key = new Date().getTime();
           item.float = "center";
@@ -524,28 +542,26 @@ export default {
             item.float = item.fromUser == user_id ? "right" : "left";
           }
           if (item.messageType == 'GOODS') {
-            item.text = JSON.parse(item.text)
+            item.text = JSON.parse(item.text);
           }
-          // if (item.messageType == 'MESSAGE"') {
-          //   item.text = this.textReplaceEmoji(item.text)
-          // }
           if (item.messageType == 'ORDER') {
-            item.text = JSON.parse(item.text)
+            item.text = JSON.parse(item.text);
           }
           return { ...item, [key]: key };
         });
         this.$store.commit("UNSHIFT_DIALOGUE", records);
-        records.length
-          ? (this.loadRecord.status = 1)
-          : (this.loadRecord.status = 2);
+        this.loadRecord.status = records.length ? 1 : 2;
         this.$nextTick(() => {
-          // if (data.record_id == 0 || !data.record_id) {
-          if (data.record_id == 0 || data.pageNumber == 1) {
-            el.scrollTop = el.scrollHeight
+          if (!el) return;
+          if (isFirstPage) {
+            el.scrollTop = el.scrollHeight;
           } else {
-            el.scrollTop = el.scrollHeight - scrollHeight
+            el.scrollTop = el.scrollHeight - scrollHeight;
           }
-        })
+        });
+      }).catch(() => {
+        if (requestId !== this.recordsRequestId) return;
+        this.loadRecord.status = 2;
       });
     },
 
diff --git a/im/src/components/editor/MeEditor.vue b/im/src/components/editor/MeEditor.vue
index 57e0bbfd..7bdd7edf 100644
--- a/im/src/components/editor/MeEditor.vue
+++ b/im/src/components/editor/MeEditor.vue
@@ -87,7 +87,7 @@
       @confirm="confirmCodeBlock" />
 
     <!-- 文件上传管理器 -->
-    <MeEditorFileManage ref="filesManager" v-model:show="filesManager.isShow" />
+    <MeEditorFileManage ref="fileManageRef" v-model:show="filesManager.isShow" />
 
     <MeEditorVote v-if="vote.isShow" @close="
       () => {
@@ -133,7 +133,7 @@ export default {
   },
   watch: {
     talkUser (n_index_name) {
-      this.$refs.filesManager.clear();
+      this.$refs.fileManageRef?.clear();
       this.editorText = this.getDraftText(n_index_name);
     },
   },
@@ -251,7 +251,7 @@ export default {
 
       this.filesManager.isShow = true;
       this.$refs.restFile2.value = null;
-      this.$refs.filesManager.upload(file);
+      this.$refs.fileManageRef?.upload(file);
     },
 
     // 打开图片查看器
diff --git a/im/src/main.js b/im/src/main.js
index 4a6bb30d..f9b19a1f 100644
--- a/im/src/main.js
+++ b/im/src/main.js
@@ -48,7 +48,7 @@ app.config.globalProperties.linkToGoods = function (goodsId, skuId) {
   );
 };
 app.config.globalProperties.linkToStore = function (storeId) {
-  window.open(`${config.PC_URL}/Merchant?id=${storeId}`, "_blank");
+  window.open(`${config.PC_URL}merchant?id=${storeId}`, "_blank");
 };
 app.config.globalProperties.linkToOrders = function (sn) {
   if (localStorage.getItem("storeFlag") == "false") {
diff --git a/im/src/mixins/main-mixin.js b/im/src/mixins/main-mixin.js
index 12b4295b..83b1bac2 100644
--- a/im/src/mixins/main-mixin.js
+++ b/im/src/mixins/main-mixin.js
@@ -20,7 +20,7 @@ export default {
       //标识没有值,获取用户信息
 
       if(this.$route.query.id){
-        ServeGetUserSetting().then(async ({ code, result }) => {
+        return ServeGetUserSetting().then(async ({ code, result }) => {
           // 如果result有值说明用户创建成功
           if (result) {
             store.commit("UPDATE_USER_INFO", {
@@ -28,15 +28,17 @@ export default {
               face: result.face,
               name: result.nickName,
             });
-            console.log(result.nickName)
             /**
              * 用户像商家进行聊天，商家进行刷新好友列表
              */
-            // 判断如果是有id说明是 用户像商家进行聊天。
             if (this.$route.query.id) {
-              await this.createTalk(this.$route.query.id);
+              if (typeof this.createTalk === "function") {
+                await this.createTalk(this.$route.query.id);
+              } else if (typeof this.loadChatList === "function") {
+                await this.loadChatList();
+              }
             }
-            if(this.$route.query.goodsId && this.$route.query.skuId){
+            if(this.$route.query.goodsId && this.$route.query.skuId && this.goodsParams){
               this.goodsParams.goodsId = this.$route.query.goodsId
               this.goodsParams.skuId = this.$route.query.skuId
             }
@@ -48,7 +50,7 @@ export default {
         });
       }else{
         //标识有值代表是店铺
-        ServeGetStoreSetting().then(async ({ code, result }) => {
+        return ServeGetStoreSetting().then(async ({ code, result }) => {
           if (result) {
             store.commit("UPDATE_USER_INFO", {
               id: result.id,
@@ -56,7 +58,9 @@ export default {
               name: result.storeName,
             });
             //获取店铺聊天列表
-            await this.loadStoreChatList()
+            if (typeof this.loadStoreChatList === "function") {
+              await this.loadStoreChatList()
+            }
           }else if (code === 200 && !result) {
             setTimeout(() => {
               this.loadUserSetting();
@@ -91,8 +95,8 @@ export default {
     //获取商家聊天记录
     loadStoreChatList() {
       this.loadStatus = this.talkNum == 0 ? 0 : 1;
-      ServeGetStoreTalkList().then(({ code, result }) => {
-        if (code !== 200) return false;
+      return ServeGetStoreTalkList().then(({ code, result }) => {
+        if (code !== 200 || !Array.isArray(result)) return false;
         this.$store.commit("SET_UNREAD_NUM", 0);
         this.$store.commit("SET_TALK_ITEMS", {
           items: result.map((item) => formatTalkItem(item)),
@@ -101,7 +105,6 @@ export default {
         // 判断
         if (this.$route.query.id) {
           let takeData, takeIndex;
-          console.log(result)
           result.forEach((take, index) => {
             if (take.id == this.$route.query.id) {
               takeData = take;
diff --git a/im/src/utils/auth.js b/im/src/utils/auth.js
index 39a81fa5..0729be7f 100644
--- a/im/src/utils/auth.js
+++ b/im/src/utils/auth.js
@@ -10,6 +10,9 @@ const USER_SETTING = 'LILI-SETTING'
  * @param {String} token
  */
 export function setToken (token) {
+  if (token == null || token === '' || token === 'undefined' || token === 'null') {
+    return
+  }
   return localStorage.setItem(
     USER_TOKEN,
     token
diff --git a/im/src/utils/im-mode.js b/im/src/utils/im-mode.js
new file mode 100644
index 00000000..9dc53885
--- /dev/null
+++ b/im/src/utils/im-mode.js
@@ -0,0 +1,19 @@
+/**
+ * IM 身份判断（与 main-mixin.loadUserSetting 一致）
+ * - 买家从商城「联系客服」进入：URL 带 ?id=店铺ID
+ * - 商家从商家后台进入：URL 无 id
+ */
+export function isBuyerImMode(route) {
+  return !!route?.query?.id;
+}
+
+export function isStoreImMode(route) {
+  return !isBuyerImMode(route);
+}
+
+export function syncImTokenFromRoute(route, setTokenFn) {
+  const token = route?.query?.token;
+  if (token) {
+    setTokenFn(token);
+  }
+}
diff --git a/im/src/utils/request.js b/im/src/utils/request.js
index 0ea22677..b07a4b71 100644
--- a/im/src/utils/request.js
+++ b/im/src/utils/request.js
@@ -28,6 +28,9 @@ const errorHandler = (error) => {
       removeAll();
       location.reload();
     } else if (error.response.status == 403) {
+      if (error.config?.skipAuthDialog) {
+        return Promise.reject(error);
+      }
       if(!isRefreshing){
       
       /**
@@ -80,8 +83,8 @@ request.interceptors.request.use((config) => {
 
   if (token) {
     config.headers["accessToken"] = `${token}`;
-    return config;
   }
+  return config;
 }, errorHandler);
 
 // 响应拦截器
diff --git a/im/src/utils/talk.js b/im/src/utils/talk.js
index b8c12920..60235e5b 100644
--- a/im/src/utils/talk.js
+++ b/im/src/utils/talk.js
@@ -46,6 +46,8 @@ export function formatTalkItem (params) {
   };
 
   Object.assign(options, params);
+  options.talk_type = options.talk_type || 1;
+  options.receiver_id = options.receiver_id || options.userId;
   options.index_name = `${options.talk_type}_${options.receiver_id}`;
 
   return options;
diff --git a/im/src/views/message/index.vue b/im/src/views/message/index.vue
index 682745ad..a3e1317a 100644
--- a/im/src/views/message/index.vue
+++ b/im/src/views/message/index.vue
@@ -48,9 +48,9 @@
             </el-header>
 
             <!-- 对话列表栏 -->
-            <el-scrollbar tag="section" ref="menusScrollbar" class="full-height" :native="false">
+            <el-scrollbar tag="section" ref="menusScrollbar" class="full-height" :native="false" @scroll="onMenusScroll">
               <el-main class="main">
-                <p v-show="loadStatus === 0" class="empty-data">
+                <p v-show="loadStatus === 0 && userTalkItem.length === 0" class="empty-data">
                   <legacy-el-icon name="el-icon-loading" /> 数据加载中...
                 </p>
 
@@ -168,6 +168,7 @@ import { ServeDeleteContact, ServeEditContactRemark } from "@/api/contacts";
 import { beautifyTime } from "@/utils/functions";
 import { formatTalkItem, findTalkIndex, getCacheIndexName } from "@/utils/talk";
 import { setToken } from "@/utils/auth";
+import { syncImTokenFromRoute } from "@/utils/im-mode";
 
 const title = document.title;
 
@@ -286,6 +287,7 @@ export default {
   },
 
   beforeRouteUpdate (to, from, next) {
+    syncImTokenFromRoute(to, setToken);
     let index_name = getCacheIndexName();
     if (index_name) this.clickTab(index_name);
     // 更新商品参数
@@ -293,7 +295,7 @@ export default {
     next();
   },
   beforeCreate () {
-    setToken(this.$route.query.token);
+    syncImTokenFromRoute(this.$route, setToken);
   },
   async created () {
     await this.initialize();
@@ -308,9 +310,6 @@ export default {
 
   },
 
-  mounted () {
-    this.scrollEvent();
-  },
   beforeUnmount () {
     document.title = title;
     clearInterval(this.interval);
@@ -368,40 +367,34 @@ export default {
       }
     },
 
-    // 监听自定义滚动条事件
-    scrollEvent () {
-      let scrollbarEl = this.$refs.menusScrollbar.wrap;
-      scrollbarEl.onscroll = () => {
-        this.subHeaderShadow = scrollbarEl.scrollTop > 0;
-      };
+    // 左侧会话列表滚动时，控制置顶栏阴影
+    onMenusScroll ({ scrollTop }) {
+      this.subHeaderShadow = scrollTop > 0;
     },
     // 获取用户对话列表
     loadChatList () {
       this.loadStatus = this.talkNum == 0 ? 0 : 1;
 
-      ServeGetTalkList()
+      return ServeGetTalkList()
         .then(({ code, result }) => {
-          if (code !== 200) return false;
+          if (code !== 200 || !Array.isArray(result)) return false;
           this.$store.commit("SET_UNREAD_NUM", 0);
           this.$store.commit("SET_TALK_ITEMS", {
             items: result.map((item) => formatTalkItem(item)),
           });
 
-          // 判断
           if (this.$route.query.id) {
-            let takeData, takeIndex;
-            console.log("用户result", result)
-            this.talkItems.forEach((take, index) => {
-              if (take.userId == this.$route.query.id) {
-                takeData = take;
-                takeIndex = index;
-              }
-            });
-            this.$nextTick(() =>
-              this.clickTab(this.$route.query.id, takeData, takeIndex)
+            const targetId = this.$route.query.id;
+            const takeIndex = this.talkItems.findIndex(
+              (take) => take.userId == targetId
             );
+            const takeData = takeIndex >= 0 ? this.talkItems[takeIndex] : null;
+            if (takeData) {
+              this.clickTab(targetId, takeData, takeIndex);
+            }
           }
         })
+        .catch(() => {})
         .finally(() => {
           this.loadStatus = 1;
         });
@@ -414,18 +407,21 @@ export default {
       let item =
         this.talks.find((item) => {
           return item.userId == id;
-        }) || {};
+        }) || val || {};
       // 点击当前栏目存储当前用户的信息
-      this.$store.state.user.toUser = val;
+      this.$store.state.user.toUser = val || item;
 
       let nickname = item.name;
+      const talkId = item.id || val?.id;
+
+      if (!talkId) return;
 
       this.params = {
         talk_type: 1,
-        receiver_id: item.userId,
+        receiver_id: item.userId || id,
         nickname,
         is_robot: item.is_robot,
-        talkId: item.id, //聊天对话的id
+        talkId,
         clickFlag: true
       };